Privacy Policy
Last updated on September 10th, 2025
At Xtend, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your
personal data. By using or accessing our Services in any manner, you acknowledge that you accept the
practices and policies outlined below, and you hereby consent that we will collect, use and disclose
your information as described in this Privacy Policy.
Remember that your use of Xtend's Services is at all times subject to our Terms of Use,
[https://www.xtendhealth.com/termsofservice], which incorporates this Privacy Policy. Any terms we
use in this Policy without defining them have the definitions given to them in the Terms of Use.
As we continually work to improve our Services, we may need to change this Privacy Policy from time to
time. We will alert you of material changes by placing a notice on the Xtend website, by sending you an
email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails
from us (or you haven’t provided us with your email address), those legal notices will still govern your
use of the Services, and you are still responsible for reading and understanding them. If you use the
Services after any changes to the Privacy Policy have been posted, that means you agree to all of the
changes.
Privacy Policy Table of Contents
What this Privacy Policy Covers
Personal Data
Categories of Personal Data We Collect
Our Commercial or Business Purposes for Collecting Personal Data
Other Permitted Purposes for Processing Personal Data
Categories of Sources of Personal Data
How We Disclose Your Personal Data
Tracking Tools and Opt-Out
Data Security
Personal Data of Children
Nebraska Resident Rights (“NDPA”)
Texas Resident Rights (“TDPSA”)
Exercising Your Rights under the State Privacy Laws
Other State Law Privacy Rights
Contact Information
What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our
Services. “Personal Data” means any information that identifies or relates to a particular individual and
also includes information referred to as “personally identifiable information” or “personal information”
or “sensitive personal information” under applicable data privacy laws, rules or regulations. This Privacy
Policy does not cover the practices of companies we don’t own or control or people we don’t manage.
Personal Data
Categories of Personal Data We Collect
This chart details the categories of Personal Data that we collect and have collected over the past 12
months:

Our Commercial or Business Purposes for Collecting Personal Data
Providing, Customizing and Improving the Services
o Creating and managing your account or other user profiles.
o Processing orders or other transactions; billing.
o Providing you with the products, services or information you request.
o Meeting or fulfilling the reason you provided the information to us.
o Providing support and assistance for the Services.
o Improving the Services, including testing, research, internal analytics and product
development.
o Personalizing the Services, website content and communications based on your
preferences.
o Doing fraud protection, security and debugging.
o Carrying out other business purposes stated when collecting your Personal Data or as
otherwise set forth in applicable data privacy laws, such as the Nebraska Data Privacy
Act (the “NDPA”), or the Texas Data Privacy and Security Act (“TDPSA”) (collectively, the
“State Privacy Laws”).
Marketing the Services
o Marketing and selling the Services.
Corresponding with You
o Responding to correspondence that we receive from you, contacting you when
necessary or requested, and sending you information about Xtend or the Services.
Other Permitted Purposes for Processing Personal Data
In addition, each of the above referenced categories of Personal Data may be collected, used, and
disclosed with the government, including law enforcement, or other parties to meet certain legal
requirements and enforcing legal terms including: fulfilling our legal obligations under applicable law,
regulation, court order or other legal process, such as preventing, detecting and investigating security
incidents and potentially illegal or prohibited activities; protecting the rights, property or safety of you,
Xtend or another party; enforcing any agreements with you; responding to claims that any posting or
other content violates third-party rights; and resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for
materially different, unrelated or incompatible purposes without providing you notice or obtaining your
consent.
Categories of Sources of Personal Data
We collect Personal Data about you from the following categories of sources:
You
o When you provide such information directly to us.
When you create an account or use our interactive tools and Services.
When you voluntarily provide information in free-form text boxes through the
Services or through responses to surveys or questionnaires.
When you send us an email or otherwise contact us.
o When you use the Services and such information is collected automatically.
Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
If you download our mobile application or use a location-enabled browser, we
may receive information about your location and mobile device, as applicable.
If you download and install certain applications and software we make
available, we may receive and collect information transmitted from your
computing device for the purpose of providing you the relevant Services, such
as information regarding when you are logged on and available to receive
updates or alert notices.
How We Disclose Your Personal Data
We disclose your Personal Data to the categories of service providers and other parties listed in this
section. Depending on state laws that may be applicable to you, some of these disclosures may
constitute a “sale” of your Personal Data. For more information, please refer to the state-specific
sections below.
Service Providers. These parties help us provide the Services or perform business functions on
our behalf. They include:
o Hosting, technology and communication providers.
o Analytics providers for web traffic or usage of the site.
o Security and fraud prevention consultants.
o Support and customer service vendors.
o Product fulfillment and delivery providers.
o Payment processors.
Our payment processing partner Stripe, Inc. (“Stripe”) collects your voluntarily-
provided payment card information necessary to process your payment.
Please see Stripe’s terms of service and privacy policy for information on its use
and storage of your Personal Data.
Parties You Authorize, Access or Authenticate.
o Third parties you access through the services.
Legal Obligations
We may disclose any Personal Data that we collect with third parties in conjunction with any of the
activities set forth under “Other Permitted Purposes for Processing Personal Data” section above.
Business Transfers
All of your Personal Data that we collect may be transferred to a third party if we undergo a merger,
acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in
whole or in part).
Data that is Not Personal Data
We may create aggregated, de-identified or anonymized data from the Personal Data we collect,
including by removing information that makes the data personally identifiable to a particular user. We
may use such aggregated, de-identified or anonymized data and disclose it with third parties for our
lawful business purposes, including to analyze, build and improve the Services and promote our
business, provided that we will not disclose such data in a manner that could identify you.
Tracking Tools and Opt-Out
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and
JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and
when you visit and use our Services, analyze trends, learn about our user base and operate and improve
our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet,
phone or similar device when you use that device to access our Services. We may also supplement the
information we collect from you with information received from third parties, including third parties
that have placed their own Cookies on your device(s).
Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests
sent from a browser at this time.
We use the following types of Cookies:
Essential Cookies. Essential Cookies are required for providing you with features or services that you
have requested. For example, certain Cookies enable you to log into secure areas of our Services.
Disabling these Cookies may make certain features and services unavailable.
Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how
visitors use our Services. They do this by collecting information about the number of visitors to the
Services, what pages visitors view on our Services and how long visitors are viewing pages on the
Services. Performance/Analytical Cookies also help us measure the performance of our advertising
campaigns in order to help us improve our campaigns and the Services’ content for those who
engage with our advertising. For example, Google LLC (“Google”) uses cookies in connection with its
Google Analytics services. Google’s ability to use and disclose information collected by Google
Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the
Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the
Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-
out Browser Add-on at https://tools.google.com/dlpage/gaoptout/.
You can decide whether or not to accept Cookies through your internet browser’s settings. Most
browsers have an option for turning off the Cookie feature, which will prevent your browser from
accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you
to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are
already on your device. If you do this, however, you may have to manually adjust some preferences
every time you visit our website and some of the Services and functionalities may not work.
To find out more information about Cookies generally, including information about how to manage and
delete Cookies, please visit http://www.allaboutcookies.org/. You may opt out of receiving these
messages at any time by following the unsubscribe link within the applicable message or by contacting
us at info@xtendhealth.com.
Session Replay Technology
We may use session replay technology in order to identify and resolve customer issues, to monitor and
analyze how you use our Services, to better understand user behavior, and to improve our Services. By
continuing to use the Services, you consent to the use of session replay technology. If you would like to
change your settings with respect to session replay technology, you can access your Cookie
management settings by clicking [LINK].
Data Security
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate
physical, technical, organizational and administrative security measures based on the type of Personal
Data and how we are processing that data. You should also help protect your data by appropriately
selecting and protecting your password and/or other sign-on mechanism; limiting access to your
computer or device and browser; and signing off after you have finished accessing your account.
Although we work to protect the security of your account and other data that we hold in our records,
please be aware that no method of transmitting data over the internet or storing data is completely
secure.
Data Retention
We retain Personal Data about you for as long as necessary to provide you with our Services or to
perform our business or commercial purposes for collecting your Personal Data. When establishing a
retention period for specific categories of data, we consider who we collected the data from, our need
for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In
some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal
obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable
law, rule or regulation. We may further retain information in an anonymous or aggregated form where
that information would not identify you personally.
For example:
We retain your profile information and credentials for as long as you have an account with us.
We retain your payment data for as long as we need to process your purchase or subscription.
We retain your device/IP data for as long as we need it to ensure that our systems are working
appropriately, effectively and efficiently.
Personal Data of Children
As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data from children under
13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise
use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child
under 13 years of age, we will delete that information as quickly as possible. If you believe that a child
under 13 years of age may have provided Personal Data to us, please contact us at
Support@xtendhealth.com.
Nebraska Resident Rights
If you are a Nebraska resident, you have the rights set forth under the Nebraska Data Privacy Act
(“NDPA”). Please see the “Exercising Your Rights under the State Privacy Laws” section below for
instructions regarding how to exercise these rights. Please note that we may process Personal Data of
our customers’ end users or employees in connection with our provision of certain services to our
customers. If we are processing your Personal Data as a service provider, you should contact the entity
that collected your Personal Data in the first instance to address your rights with respect to such data.
Additionally, please note that these rights are subject to certain conditions and exceptions under
applicable law, which may permit or require us to deny your request.
If there are any conflicts between this section and any other provision of this Privacy Policy and you are
a Nebraska resident, the portion that is more protective of Personal Data shall control to the extent of
such conflict. If you have any questions about this section or whether any of the following rights apply to
you, please contact us at Support@xtendhealth.com.
Access and Portability
You have the right to request confirmation of whether or not we are processing your Personal Data and
to access your Personal Data and request a copy of your Personal Data in a machine-readable format, to
the extent technically feasible, twice within a calendar year.
Correction
You have the right to correct inaccuracies in your Personal Data, to the extent such correction is
appropriate in consideration of the nature of such data and our purposes of processing your Personal
Data.
Deletion
You have the right to delete Personal Data you have provided to us or we have obtained about you.
Personal Data Sales Opt-Out
We do not currently sell or process for the purposes of targeted advertising your Personal Data as
defined under the NDPA.
Profiling Opt-Out
[We do not process your Personal Data for “Profiling” to make “Decisions” under the NDPA. “Profiling”
means any form of automated processing performed on personal data to evaluate, analyze or predict
personal aspects related to an identified or identifiable individual’s economic circumstances, health,
personal preferences, interests, reliability, behavior, location or movements. “Decision” means any
“Decisions that produce legal or similarly significant effects concerning a Consumer,” as defined in the
NDPA that concern you.]
[In this section, we use the terms “Profiling” and “Decision.” In accordance with NDPA, “Profiling” means
any form of automated processing performed on personal data to evaluate, analyze or predict personal
aspects related to an identified or identifiable individual’s economic circumstances, health, personal
preferences, interests, reliability, behavior, location or movements. “Decision” means any decisions that
produce legal effects or effects of similarly significance that concern you.
You have the right to opt-out of solely automated Profiling for Decisions using the instructions in the
“Exercising Your Rights under the State Privacy Laws” section.]
Consent or “Opt-in” Required and How to Withdraw
We may seek your consent to collect or process certain Personal Data, including: 1) Sensitive Data and
2) Sensitive Data from a known child under 13 years of age.
If you would like to withdraw your consent, please follow the instructions under the “Exercising Your
Rights under the State Privacy Laws” section.
We Will Not Discriminate Against You for Exercising Your Rights Under the NDPA
We will not discriminate against you for exercising your rights under the NDPA. We will not deny you our
goods or services, charge you different prices or rates, or provide you a lower quality of goods and
services if you exercise your rights under the NDPA. However, we may offer different tiers of our
Services as allowed by applicable data privacy laws (including the NDPA) with varying prices, rates or
levels of quality of the goods or services you receive related to the value of Personal Data that we
receive from you.
Texas Resident Rights
If you are a Texas resident, you have the rights set forth under the Texas Data Privacy and Security Act
(“TDPSA”). Please see the “Exercising Your Rights under the State Privacy Laws” section below for
instructions regarding how to exercise these rights. Please note that we may process Personal Data of
our customers’ end users or employees in connection with our provision of certain services to our
customers. If we are processing your Personal Data as a service provider, you should contact the entity
that collected your Personal Data in the first instance to address your rights with respect to such data.
Additionally, please note that these rights are subject to certain conditions and exceptions under
applicable law, which may permit or require us to deny your request.
If there are any conflicts between this section and any other provision of this Privacy Policy and you are
a Texas resident, the portion that is more protective of Personal Data shall control to the extent of such
conflict. If you have any questions about this section or whether any of the following rights apply to you,
please contact us at Support@xtendhealth.com.
Access and Portability
You have the right to request confirmation of whether or not we are processing your Personal Data and
to access your Personal Data and request a copy of your Personal Data in a machine-readable format, to
the extent technically feasible, twice within a calendar year.
Correction
You have the right to correct inaccuracies in your Personal Data, to the extent such correction is
appropriate in consideration of the nature of such data and our purposes of processing your Personal
Data.
Deletion
You have the right to delete Personal Data you have provided to us or we have obtained about you.
Personal Data Sales Opt-Out
We do not currently sell or process for the purposes of targeted advertising your Personal Data as
defined under the TDPSA.
Consent or “Opt-in” Required and How to Withdraw
We may seek your consent to collect or process certain Personal Data, including: 1) Sensitive Data, or
2) Sensitive Data from a known child under 13 years of age.
If you would like to withdraw your consent, please follow the instructions under the “Exercising Your
Rights under the State Privacy Laws” section.
We Will Not Discriminate Against You for Exercising Your Rights Under the TDPSA
We will not discriminate against you for exercising your rights under the TDPSA. We will not deny you
our goods or services, charge you different prices or rates, or provide you a lower quality of goods and
services if you exercise your rights under the TDPSA. However, we may offer different tiers of our
Services as allowed by applicable data privacy laws (including the TDPSA) with varying prices, rates or
levels of quality of the goods or services you receive related to the value of Personal Data that we
receive from you.
Exercising Your Rights under the State Privacy Laws
To exercise the rights described in this Privacy Policy, you or, if you are a Nebraska or Texas resident,
your Authorized Agent (defined below) must send us a request that (1) provides sufficient information
to allow us to verify that you are the person about whom we have collected Personal Data, and
(2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each
request that meets both of these criteria will be considered a “Valid Request.” We may not respond to
requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to
verify your identity and complete your request. You do not need an account to submit a Valid Request.
We will work to respond to your Valid Request within the time period required by applicable law. We
will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive
or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of
the fee and explain that decision before completing your request.
Request to Withdraw Consent to Certain Processing Activities
If you are a Nebraska resident, you may withdraw your consent allowing us: 1) to process Sensitive Data
and 2) Sensitive Data from a known child under 13 years of age, by using the following methods:
Email us at Support@xtendhealth.com.
If you are a Texas resident, you may withdraw your consent allowing us: 1) to process Sensitive Data,
2) to process Sensitive Data if you are a known child under 13 years of age, or 3) to “sell” your Sensitive
Data, by using the following methods:
Email us at Support@xtendhealth.com.
Request to Access, Delete, or Correct
You may submit a Valid Request for any other rights afforded to you in this Privacy Policy by using the
following methods:
Email us at: Support@xtendhealth.com
Call us at: 404-946-3569
If you are a Nebraska or Texas resident, you may also authorize an agent (an “Authorized Agent”) to
exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written
permission to exercise your rights on your behalf, and we may request a copy of this written permission
from your Authorized Agent when they make a request on your behalf.
Appealing a Denial
If you are a Nebraska or Texas resident and we refuse to take action on your request within a reasonable
period of time after receiving your request in accordance with this section, you may appeal our decision.
In such appeal, you must (1) provide sufficient information to allow us to verify that you are the person
about whom the original request pertains and to identify the original request, and (2) provide a
description of the basis of your appeal. Please note that your appeal will be subject to your rights and
obligations afforded to you under the State Privacy Laws (as applicable). We will respond to your appeal
within the time period required under the applicable law. You can submit a Verified Request to appeal
by the following methods:
Email us at: Support@xtendhealth.com (title must include “[Florida] Appeal”)
Call us at: 404-946-3569
If we deny your appeal, you have the right to contact the Attorney General of your State, including by
the following links: Nebraska and Texas.
Other State Law Privacy Rights
California Resident Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to
prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in
order to submit such a request, please contact us at Support@xtendhealth.com.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of
websites and web applications and services that you do not wish such operators to track certain of your
online activities over time and across different websites. Our Services do not support Do Not Track
requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.
Nevada Resident Rights
Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised
Statutes Chapter 603A.
Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use
your Personal Data or your choices and rights regarding such collection and use, please do not hesitate
to contact us at:
404-946-3569
www.xtendhealth.com
Support@xtendhealth.com
5727 NW 7 Street, Unit 309, Miami, FL 33126